Refund policy

Refund Policy

Last updated: July 2026

At Cookies and Gifts Direct, we are committed to providing quality Australian-made products and excellent customer service.

Change of Mind

Due to the nature of food products, we are unable to accept returns or offer refunds for change of mind once an order has been dispatched.

Please choose carefully before placing your order.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the damaged or incorrect items

Once assessed, we will arrange a replacement, store credit, or refund where appropriate.

Delivery Issues

If your parcel is lost or damaged in transit, please contact us as soon as possible. We will work with the shipping carrier to investigate and provide a suitable resolution.

Food Safety

For food safety reasons, we cannot accept returns of food products that have been opened, consumed, or stored incorrectly after delivery.

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

If you need assistance with your order, please contact us via the Contact page on our website or email:

ezeveleigh@gmail.com

We aim to respond to all enquiries within 1–2 business days.