Shipping policy

Shipping Policy

Last updated: July 2026

At Cookies and Gifts Direct, we proudly ship Australian-made products Australia-wide.

Shipping Partners

We use trusted Australian carriers including:

Aramex
Australia Post

The carrier used will depend on your location, parcel size, and the fastest available service.

Processing Times

Orders are typically processed within 1–2 business days.
Orders containing backorder items may take up to 2 weeks to dispatch. Where possible, this will be noted on the product page.

Delivery Times

Estimated delivery times after dispatch:

Queensland & Metro Areas: 2–5 business days
Interstate Metro Areas: 3–7 business days
Regional & Remote Areas: Delivery times may be longer.

Delivery timeframes are estimates only and may vary during busy periods.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery location, parcel weight, and dimensions.

Order Tracking

Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can follow your delivery.

Incorrect Address

Please ensure your shipping address is correct before completing your order. Cookies and Gifts Direct is not responsible for delays or additional shipping costs resulting from incorrect delivery information.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us as soon as possible. We will work with Aramex or Australia Post to investigate and resolve the issue.

If you have any questions about your order or shipping, please contact us via our Contact page or email:

ezeveleigh@gmail.com